Need to Knows...

Deposit Policy

We are committed to providing all of our clients with exceptional service. When a client cancels without giving enough notice, they prevent another client from securing that slot. As such, we may ask for a deposit on a high-value service, prior to your attendance at your appointment. Your stylist will make you aware if this is required.

A deposit of 20% of the total service cost may be required to secure and confirm the appointment.

The deposit will be deducted from the total cost of your service on the day of your appointment.

Deposits can be made via debit card, credit card, bank transfer, or any other accepted payment method stated by the salon. We regretfully do not accept cheques as a deposit payment method.

If you attend your appointment or cancel/reschedule with more than 48 hours' notice, your deposit will either be refunded or applied to your service, based on your preference. For cancellations or rescheduling with less than 48 hours' notice, the deposit is non-refundable and will be retained by the salon. In the event of a no-show, the deposit is also non-refundable.

If you arrive late to your appointment, we will do our best to accommodate the full service in the remaining time. If this is not feasible, your service may be modified, and the deposit will still be deducted from any adjusted service cost. If the service cannot be provided due to tardiness, the deposit will not be refunded.

We understand that unforeseen circumstances can arise. In the event of genuine emergencies, we will review the situation on a case-by-case basis and may, at our discretion, refund the deposit or offer a rescheduling without penalty.

If you wish to change the service you initially booked for (e.g., from a full colour to just a trim), please inform us as soon as possible. If the new service is of lesser value, the excess deposit amount can be applied as a credit for future services or products. If the new service is of higher value, the difference in deposit will need to be paid.

Cancellation Policy

We understand that plans change, and unforeseen circumstances arise. However, in order to maintain efficiency, ensure that our staff are fairly compensated for their time, and allow other clients the opportunity to book, we have adopted the following cancellation policy:

Clients must provide at least 48 hours' notice if they wish to cancel or reschedule an appointment. This allows us the opportunity to reallocate the slot to another client.

Cancellations made less than 48 hours before the scheduled appointment may incur a fee. No-shows, where the client does not turn up for their appointment without prior notice, may also incur the above-mentioned fee.

Clients who arrive more than 15 minutes late for their appointment may have their service adjusted to fit the remaining time, or might be asked to reschedule. This decision will be at the discretion of the stylist.

For appointments that require a booking deposit, cancellations made within the notice period will have their deposit refunded or credited towards their next appointment. Late cancellations and no-shows will forfeit the deposit.

We understand that emergencies and illnesses can be unpredictable. If you are experiencing a genuine emergency or are feeling unwell, please let us know as soon as possible. We will do our best to accommodate and may waive any cancellation fee at our discretion.

Clients with a history of frequent late cancellations or no-shows may be asked to pre-pay for services in full at the time of booking.

Skin Allergy Test Policy

A skin allergy test, often known as a patch test, is mandatory for all new clients or existing clients who have not had colour services at our salon within the last 6 months. Clients who have had a change in health, started new medications, or are pregnant since their last colour service with us must also undergo a new skin allergy test.

The test should be scheduled at least 48 hours prior to the planned colour service. This allows sufficient time to observe any reactions. The test is quick and involves placing a small amount of dye on the inside of your elbow or behind your ear.

If any sign of redness, itching, swelling, burning, or discomfort is observed within the 48-hour period, clients must notify the salon immediately. This could indicate a sensitivity or allergy, and in such cases, the colour service will be cancelled or alternative products will be discussed.

While the skin allergy test significantly reduces the risk of an allergic reaction, it does not guarantee that one will not occur during or after the colour service. Everyone's body is different, and reactions can sometimes be unpredictable.

Even if you've had numerous colour services in the past without issues, it's important to note that allergies can develop or change over time. We recommend regular skin allergy tests at intervals advised by your stylist.